FAQ

Most guests have several questions about staying at Our Jungle Camp, the National Park, and how to best prepare for a visit into the jungle! We’ve done our best to answer the most common questions here for you. If you still have further questions, please don’t hesitate to contact us.

Resort

I would like to reserve a room, how do I secure my booking?

We require a deposit for all guests to confirm a reservation. The deposit consists of the cost of your first night’s accommodation. If you have booked a private tour or pickup service, the full cost of these services will be added to your deposit amount.

Deposits can be paid by credit card through our online portal or through Paypal, and are due within 7 days of your booking request. All booking requests made within 14 days of arrival must be paid immediately. If you haven’t made your deposit yet, we will send along a deposit link shortly. Please note that fees may apply.

Do your rooms have mosquito nets?

Yes, every bed in every room at Our Jungle Camp is provided with a mosquito net. We also provide mosquito coils you can burn to keep away insects while you’re not using the net.

Is it child friendly at the camp?

Of course! We are able to provide child beds for your room, baby seats for private transfers, and provide several child-friendly activities. Guests are also welcome to join the camps we provide for Thai Children on site.

What is the Check-in and Check-out time?

Check-in is at 14:00 pm and check-out is at 11:00 am. Guests are welcome to leave their luggage during early check-ins / late check-outs in our luggage room. Further, we offer shower facilities for clients returning from Cheow Lan Lake.

What time do your facilities open and close?

Our reception is open from 7:30 am to 8:30 pm, and our restaurant is open 07:30 AM until 09:00 PM, and Our Jungle Bar stays open late (usually until 11:00 pm) and offers alcoholic and non-alcoholic beverages.

Can we walk to Khao Sok Village or is it too far?

Our Jungle Camp is located 1.2 km from Khao Sok Town center, or the park entrance. It is approximately a 15-minute walk, depending on your pace. It is an easy walk and there are plenty of facilities and ATMs in town.

If you’d like to go to the bus stop at the main road, it is 2.5 km from our resort. We can arrange for a local taxi to drop you off for 50 baht per person.

Getting Here

Which transfers can we book with Our Jungle Camp and how does it work?

If you are interested in staying at Our Jungle Camp, we recommend to use our Private Minivan transfer to make the most out of your time in Khao Sok. Just let us know the time and location, and we are happy to provide pickup from most points in southern Thailand. Private minivans can fit 8 people plus luggage.

Your inbound transfer can be booked in advance with our reservations team and your outbound transfer can be booked with our reception team upon arrival. Please refer to our Getting Here web page for more information on private pickup pricing.

Is there parking at the resort if we bring our own car?

We have a designated parking space next to our reception area for your motorbikes or cars, protected by our security personnel.

What is the closest airport to Our Jungle Camp?

Surat Thani Airport is closest to Our Jungle Camp, transfers take around 1.5 hours to our hotel. Krabi airport is about 2.5 hours and Phuket Airport is about 3 hours’ drive.

Can I Arrive with Public Transport?

Khao Sok is served by public transport from most major hubs nearby. You can take a bus or shared minivan from Surat Thani town departing every hour, a minivan from Krabi, or a public bus from Phuket Town or Khao Lak. Departure times for shared vans and buses can vary, but services typically start from 08.00 AM from each hub.

Please note that public transport will drop you off at the bus stop along the main road. It is another 2.5 KM to reach Our Jungle Camp, so we recommend for you to take a local taxi to our location, the price is 50 baht per person.

What isn’t included in the price?

We aim to keep our guests well informed about what to expect to pay when you visit our resort.

What is included:

  • Room prices include 7% VAT
  • We offer all guests our on-site filtered water, which is filtered by reverse osmosis. We encourage all guests to bring a refillable bottle to use while at the camp.

What is not included:

  • Our room rates exclude breakfast. Our extensive breakfast menu offers prices from 70 to 200 THB per meal.
  • The cost of meals, transfers, and activities are not included in the room price, and do not include VAT tax.
  • All meals, transfers and tours you purchase during your stay will be added to your bill, and 7% VAT will be added to this, which you can pay upon checkout.
  • Please note that all activities done in the park and at the lake require for you to pay park entry fees of 300 baht per person.
  • Children under 14 are charged half price, and for Thai Nationals it’s 60 baht per person.

Tours and Activities

When shall I book my Khao Sok Tours and Activities?

The only activities that need to be booked in advance are private pickup, birdwatching, camping, and private lake tours. For group lake tours, we would appreciate advance notice, but can be booked the day before the tour departure. All other tours can be booked the same day, pending availability.

I am travelling by myself, can I still join a Lake tour?

Yes. Both the Full Day and Overnight lake tour offer a ‘Join-in’ option which is suitable for solo travellers.

Which tours do you recommend for families?

Most tours are family friendly; however, if you have very young children or toddlers, it is best to discuss the tour suitability to your children’s abilities. Our Reception team are fully informed and will be able to provide reliable information for you upon arrival. You may like to book our tours as a ‘private’ option to allow more flexibility to your children’s needs.

Which tours can we do on our arrival day?

Our last departures for canoe and elephant activities is typically 3pm. We can also arrange a trip to the viewpoint and hot springs at 5pm or a night safari around 7pm. A massage is also a great way to relax and unwind on your first day, we can provide this until 8pm.

We are travelling with small children, are we able to do the lake trip?

In general yes, the youngest guests we have had on a Lake Trip have been 2 – 3 years old. In this case, there is the option to skip the jungle hike and just stay at the raft house to swim and enjoy a kayak! Please let us know in advance if you would require a child’s life vest for your day or overnight trip.

I am only booking a Lake Tour with Our Jungle Camp, how does this work?

If you are only booking your Lake tour with Our Jungle Camp, we offer you the option to join us from Our Jungle Camp 8:30 am, or we can pick you up from Khao Sok Morning Mist Mini Mart in town between 8:45 – 9:00 am.

We offer luggage storage here at our resort, or you can also store your luggage at our partner’s office in Ban Ta Khun, near the lake, close to the bus stop in Ban Ta Khun.

General

How’s the Weather?

The weather in Khao Sok has two main seasons, the rainy season and the dry season. Daytime highs are generally around 30º C, with nightly lows in the mid to low 20s. Khao Sok is the wettest area of Thailand, getting up to 4 meters of rain a year. Although most of this comes in the middle of rainy season (June – October) but it can rain any time of year.

Check the weather here

Mosquitos

Due to the surrounding Limestone Karsts with their high calcium content, in all water sources we usually do not experience many mosquitoes. Nonetheless do we recommend visitors to use Mosquito spray and coils as well as Mosquito netting during your stay.

Monkeys

We ask you to not feed the monkeys at the resort and urge you to close your doors and windows during dawn and dusk hours as Macaque Monkey pay frequent visits to our resort and very much enjoy our guest’s food and hygienic products.

Leeches

Leeches are commonly found during rainy season amongst all forest trails but are completely harmless, although their bites do cause bleeding for about 15 minutes. It is not an issue around the camp, but if you are going hiking during rainy season, you should check with the staff or your hiking guide about the best way to keep them off.

Health Awareness

Although Khao Sok is a safe place to visit, the high humidity and temperature can cause guests to be more easily dehydrated and exhausted. It is important for guests not to overexert themselves physically and drink lots of water.

Mosquito-borne diseases like Dengue and Malaria are incredibly rare for visitors, thus it is not mandatory to take anti-malarial medications for your visit to Khao Sok.

First Aid

Our Jungle Camp´s staff undergoes basic First Aid Training twice a year, further are our guides equipped with emergency first aid knowledge, First Aid Kits as well as Emergency Response procedures.

Nearby Medical Care

The closest local hospital for minor injuries and conditions is 30 minutes away located in Takupa town. For more serious injuries or conditions, Our Jungle Camp highly recommends a International Clinic in Khao Lak (approx. 1 hour’s drive away) or international hospitals both in Surat Thani (2 hours away) or Phuket (3 hours away).