Terms & Conditions

Room Occupancy

Room prices are for 1-2 person occupancy, additional charges for extra guests and/or mattresses may apply.

Booking Process

After making a reservation you will receive an email containing all necessary information, including:

Our staff personally reviews all reservation submissions—if you have any questions leave a note in the “Notes” section of the reservation form or contact us directly. There’s no question too big or small.

If you travel with a small group and/or have special requirements? Please contact our Reservations Team with your details, via our Contact Form.

Deposit and Payment

We collect a deposit of up to 50% of your room cost to confirm your reservation. The specific deposit amount depends on the booked services and need to cover your full Arrival Transfer & Private Tour Arrangements. The deposit can be made with any major credit card or via PayPal.

You can make your deposit payment´s via our Credit Card Payment Page or via our PayPal Merchant Account in reference to your assigned booking number!

Cancelation Policy

We aim to be fair and equitable with all our guests.

30 days before arrival:
Refunds will be made via Paypal / Credit Card Reimbursement only and a fee of 20% (400 baht minimum) will be retained. Alternatively, your full deposit can be used as credit for future visits by you or your friends.

Within 30 days of arrival:
Refunds will not be provided however, your full deposit can be used as credit for future visits by you or your friends.

No shows or cancellations within 24 hours of stay date:
No refunds will be provided nor will your deposit be able to be used in any way for future visits.

Amended Corona Cancellation Policies –All bookings made prior to April 30th, 2020, are permitted to reschedule their booked services and arrival dates until/up to December 31st, 2021, without any applicable additional charges.


Child Policy

  • Four to Nine Years of Age (4-<9 YOA) are considered Children and are entitled to the following Child & Family Discounts:
    • 50% Discount on Pre-Booked Land Based Tours & Activities if accompanied by two full paying adults.
    • Full-Day Join In Lake Tour 200 THB per Child, Overnight Join In Lake Tour 400 THB per Child.
    • Private Lake Tours (Overnight / Full Day) Child Pricing Equals Single Surcharge (SS), if room arrangements are shared.


  • Below Four Years of Age (<4 YOA) are considered Infants and are accommodated Free of Charge (FOC) if existing bedding is used.